Privacy policy

Last updated: 27 September 2026

This policy explains how Agent Polaris handles personal data when you chat with, or book an appointment through, a business that uses Agent Polaris on WhatsApp or on the web, and when you visit this website.

1. Who we are

Agent Polaris is a trade name of the sole proprietorship of Tae Yong Kwon (also trading as Sura Steel), registered with the Netherlands Chamber of Commerce (KvK) under number 98957015, Jan Krosstraat 172, 2571 DD 's-Gravenhage, the Netherlands. Contact: taeyong@surasteel.com.

2. Our role

When you contact a business (for example a barber or salon) through Agent Polaris, that business decides why and how your data is used and is the controller. Agent Polaris processes the data on the business's behalf as a processor, under an agreement with that business. For questions about a specific booking, you can contact the business directly or contact us and we will pass your request on.

For this website and for direct contact with Agent Polaris itself, Agent Polaris is the controller.

3. What data we process

• Your name, phone number or WhatsApp number, and email address if you provide it.
• The content of messages you send and the replies you receive.
• Booking details: chosen services, staff member, date and time, notes you add, and the status of your request.
• Technical data needed to run the service securely, such as message IDs, delivery status and server logs.

We do not ask for special categories of personal data. Please do not share health or other sensitive information in chats or booking notes.

4. Why we process it and on what basis

• To answer your questions and handle your booking requests, which is necessary to take steps at your request and to perform the service (GDPR Article 6(1)(b)).
• To keep the service secure, prevent abuse and fix problems, based on the legitimate interest of the business and of Agent Polaris (Article 6(1)(f)).
• To meet legal obligations where applicable (Article 6(1)(c)).

We do not sell your data and do not use it for advertising. We do not send unsolicited marketing messages on WhatsApp.

5. Who receives your data

• The business you contacted, which sees your messages and booking details in its dashboard.
• Meta Platforms Ireland Ltd., which provides the WhatsApp Business Platform used to send and receive WhatsApp messages. WhatsApp's own terms and privacy policy also apply to your use of WhatsApp.
• Oracle Cloud Infrastructure, which hosts our servers in the Netherlands Northwest (Amsterdam) region.
• An AI language model provider, only if the business has switched on AI-assisted replies. In that case the text of your message may be sent to that provider to help interpret it. Businesses using Agent Polaris without AI features do not send message text to AI providers.

Where a provider processes data outside the European Economic Area, this happens under appropriate safeguards such as the European Commission's Standard Contractual Clauses.

6. How long we keep data

Conversation and booking data is kept for as long as the business needs it to provide its services and manage appointments. When a business stops using Agent Polaris, or when you ask for deletion and no legal obligation requires us to keep it, the data is deleted. Server logs are kept only as long as needed for security and troubleshooting.

7. Security

Data is transmitted over encrypted connections. Each business's data is stored separately. Owner dashboards are protected by passwords, and access to servers is restricted to the owner of Agent Polaris.

8. Your rights

You have the right to access, correct, delete or restrict the processing of your data, to object to processing, and to receive your data in a portable format. See our data deletion page or email taeyong@surasteel.com. We respond within one month. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies and local storage

This website does not use tracking or advertising cookies. The booking and chat pages store a random session identifier in your browser so your conversation continues when you reload the page.

10. Changes

We may update this policy. The date at the top shows when it was last changed.